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Quality Management System Policy

Quality Management System Policy

Gazebos Galore Pty Ltd was established in 2009 to manufacture and install gazebos for home owners, councils, landscapers, building contractors, government departments and any other individual or entity that requires a gazebo to be manufactured and/or installed.  We are based in the Illawarra region of NSW and employ 6 people.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

  • Regular gathering and monitoring of customer feedback.
  • A customer complaints procedure.
  • Selection and performance monitoring of suppliers against set criteria.
  • Training and development for our employees.
  • Regular audit of our internal processes.
  • Measurable quality objectives which reflect our business aims.
  • Management reviews of audit results, customer feedback and complaints.

Our internal procedures are reviewed yearly.

This policy is freely available to our employees and customers.

Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

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